Refund and Returns Policy
SAFETY FIRST
We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products, robust & secure payment gateways and easy returns for items purchased on VERVEE COUTURE
EASY RETURNS
Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 5 days of delivery of the product.
HOW CAN I RAISE A RETURN REQUEST?
Please reach out to shop@verveecouture.com within 5 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
FEW THINGS TO KEEP IN MIND BEFORE YOU APPLY FOR AN EXCHANGE
- The product should be unused and in original condition
- The tags have to be intact
- The brand box has to be retained for sending the product back to us
WHO PAYS THE SHIPPING CHARGES FOR RETURNED PRODUCTS?
We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 – 5 business days from the date the request was placed. If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. The return courier charges will be re-imbursed by us.The package should be addressed to our warehouse location:
#7/4,16th Main,3rd Cross, Balaji Layout Padmanabhanagar – 560070
HOW MUCH TIME DOES IT TAKE TO GET MY REFUND?
The refund will be initiated within 48 hours of approval from the returns team. The refund takes between 3 to 5 working days to reflect in your account.
CAN I GET AN EXCHANGE FOR THE PRODUCTS PURCHASED ON SALE/OFFER?
Yes, Products purchased during sale/offer will be eligible for an exchange.
Reach out to our customer support team for further assistance. Call us on 08049928022
If you have a problem we will solve it. Just reach out to our customer support team. Call us on 08049928022